定義
“「LUMINASTRA」、「我們」、「我方」或「我們的」指 LUMINASTRA LTD，一家於英格蘭及威爾斯註冊成立的公司，公司編號為 17105612，註冊辦事處地址為 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM。.
“「Website」指 https://lumin-astra.com/。.
“「買方」、「顧客」或「您」指自本網站購買商品的人士。.
“「商品」指於本網站上提供銷售的實體配件及相關產品。.
“「合約」指當我們接受您於本網站下達的訂單時所成立的合約。.
“「書面」包括電子郵件及任何類似的通訊方式。.
LUMINASTRA LTD 為本網站上所有銷售產品的唯一賣方及登記商家。本網站並非市集平台，且不會代表第三方賣家處理付款。.
本條件中凡提及任何法規條文，應解釋為於相關時間經修訂、重新制定或擴展後的該條文之提述。本條件中的標題僅為方便而設，不影響其解釋。.
合約基礎
1 本網站提供 LUMINASTRA 與買方之間銷售商品的平台。.
2 本網站就商品供應所提供的任何資訊，包括照片、圖紙、尺寸、重量、外觀、性能或營運成本的資料，均不具約束力，且僅供參考。買方在訂立合約時，確認其並未依賴該等陳述或所提供的任何該等資訊，並放棄基於該等陳述或資訊提出任何申索的權利。.
3 雖然我們致力於提供商品的準確描述，但我們不保證該等描述準確、最新或毫無錯誤。如您收到的商品與本網站所描述的商品存在根本性差異，則本條件第 7 條應適用。.
4 LUMINASTRA 於本網站上發出或刊登的任何報價單、發票或其他文件或資訊中的任何排印、文書或其他錯誤或遺漏，均可予以更正，而我方無須承擔任何責任。.
訂單與規格
1 您可透過於本網站上填寫並完成訂單表格來購買商品，並應負責確保訂單的準確性。所有訂單均須經我們接受。顧客可於出貨前要求取消訂單，而符合資格的消費者取消權利將依據我們的 Return & Refund Policy 及適用法律處理。我們有權（但無義務）在未進一步取得您同意的情況下處理該訂單。儘管如此，您可要求取消或修改訂單，而我們將盡力（但無義務）以商業上合理的努力為基礎予以辦理。.
2 訂單接受及合約僅於我們向您發出商品出貨確認時方為成立。為免生疑問，在發出出貨確認前，我們有權拒絕或取消任何訂單而無須給予任何理由。在發出出貨確認前，我們可能要求您向我們提供聯絡資料及其他驗證資訊，包括但不限於地址及聯絡電話。.
3 任何已成立的合約，除非事先取得我們的書面同意，否則您不得修改或取消，且其條件為您應就因該修改或取消而使我們產生的所有損失（包括利潤損失）、成本（包括所有已使用勞工及材料的成本）、損害、收費及費用，向我們作出全額彌償。.
價格
1 商品價格應為您填寫並完成網站訂單表格時網站上所列之價格。該價格包含任何適用的銷售稅、服務稅、增值稅或其他類似稅項，而該等稅項應由您負責支付，但不包含配送費。.
2 如商品於網站上被錯誤標價，我們保留終止合約的權利，在此情況下，您將透過電子郵件獲通知該取消事宜。即使商品已出貨、正在運送途中，或款項已向您收取，我們仍有該等終止合約之權利。.
付款條款
1 我們接受 Visa、Mastercard 及結帳時顯示的其他付款方式。付款由 Stripe 安全處理。我們不會儲存您的完整卡片資料。所有付款均支付予作為賣方及登記商戶的 LUMINASTRA LTD。.
2 當您於網站上下訂單時，實際付款僅會於我們接受您的訂單並形成合約後才會扣款。.
3 請注意，如您使用非英國銀行發行的信用卡或扣帳卡，可能會因外匯匯率而產生額外費用。.
4 就您所選擇付款方式相關的任何失敗、中斷或錯誤，您不得向我們提出任何申索。我們保留隨時修改或停止（不論暫時或永久）任何付款方式的權利，而無須事先通知您或給予任何理由。.
5 如您未能依據所選付款方式的條款作出任何付款，或付款因任何原因被取消，則在不影響我們可享有的任何其他權利或補救措施的情況下，我們有權：
5.1 取消合約或暫停商品交付，直至全額付款完成；及／或
5.2 就未付款項按每月百分之一（1.0%）的利率向您收取利息，直至全額付款為止（為計算利息之目的，不足一個月亦視為一整個月）。.
6 所有退款均應透過原始付款方式退還給付款人。我們不對退款到達您帳戶的及時性提供任何形式的保證。付款處理可能需要時間，且受付款提供者內部處理時程的限制。由處理銀行及／或付款提供者就退款流程所收取的一切相關費用，均應由我們承擔。所有退款均以我們接受有效退回之商品為條件。我們保留隨時修改退款處理機制而不另行通知的權利。.
交付
1 訂單將於結帳時配送至您所提供的送貨地址。除非另有說明，您有責任提供準確的配送資訊，並負擔任何進口關稅、稅款或清關費用。.
2 LUMINASTRA LTD 是一家於英國註冊的公司。部分產品可能由海外倉庫或物流合作夥伴出貨。配送時間依目的地而有所不同。.
3 任何就商品交付所述明的日期僅為概略日期，且可能發生延遲。交付時間不構成契約之要件。我們對任何交付或履行之延遲，不論其原因為何，概不負責。.
4 若我們未依照契約或於合理期間內交付商品，您得以書面通知要求我們於另行指定的期間內履行，該期間不得少於 14 天。若我們未於該期間內履行，您有權終止契約並就未交付之商品請求退還已付款項。.
5 如您依據上述第 6.4 條取得退款後，商品方交付予您，您應立即通知我們該交付情形。商品所有權不應移轉予您；您應以我們之受託代理人及受寄人身分持有商品，將其與您自己的商品分開存放，並於我們要求時交還給我們。如有不遵守之情形，我們保留採取法律行動以取回商品，並請求損害賠償及一切相關費用（包括律師費）的權利。.
6 若您未能受領商品（非因任何超出您合理控制範圍之事由或因我方過失所致），則在不影響我們可得行使之任何其他權利或救濟的情況下，我們得：
6.1 以可合理取得之最佳價格出售商品，並於扣除一切合理倉儲及銷售費用後，將超出契約價格之任何餘額支付給您（前提是款項已全額完成入帳），或向您收取低於契約價格之任何差額；或
6.2 終止契約並請求損害賠償。.
7 追蹤與交付證明。貨物出貨後，我們將向您提供追蹤號碼（如有），並得依賴承運人的追蹤紀錄、送達掃描、簽收紀錄或同等確認作為交付的決定性證據。提供追蹤號碼僅供您參考。視承運人處理情況及系統更新而定，您可能會在收到追蹤號碼或能夠存取追蹤號碼之前先收到貨物。此類時間差異不影響交付的有效性、風險移轉，或我們將承運人的交付確認作為交付決定性證明的依據。.
8 風險與所有權。貨物遺失或損壞的風險應於交付予承運人時移轉給您。貨物的所有權在我們收到合約項下所有應付款項的全額且已結清之付款前，不會移轉給您。.
9 分批交付。我們得分開分期交付貨物，每一期均構成一份獨立合約。任何一期的延遲交付或未交付，均不賦予您取消任何其他期別的權利。.
10 交付限制與合規。我們保留拒絕、暫停或取消向任何目的地交付的權利，若該目的地之交付受法律、海關規定、制裁或物流限制所限制或禁止，或您未提供正確的交付資訊。.
11 不可抗力。對於因超出我們合理控制範圍之事件所導致的任何交付或履行延遲或失敗，我們概不負責，包括但不限於天災、自然災害、流行病或全球大流行、戰爭、恐怖主義、勞資糾紛、政府行為、港口關閉、承運人或網路中斷，或任何其他不可抗力事件。在此情況下，交付時間應延長相當於該事件持續期間的時間，或我們得取消受影響的訂單而不承擔責任。.
12 檢查與問題通知。您應於收到貨物後立即檢查貨物。任何明顯損壞、短少或錯誤交付，均必須於交付後 48 小時內通知我們，並提供合理的支持證據（例如照片、包裝標籤）。若未及時通知，可能會損害您的索賠及我們協助處理承運人索賠的能力。.
7. 退貨與退款政策
貨物的風險與所有權
1 貨物損壞或滅失的風險應於交付時移轉給您；或如您未受領貨物，則於我們已提出交付貨物時移轉給您。.
2 儘管已有交付且貨物風險已移轉，或本條款中的任何其他規定，貨物的所有權在我們以現金收到貨物價款及我們同意出售予您的所有其他貨物之當時應付款項的全額付款前，不會移轉給您。.
3 在貨物所有權移轉給您之前，您應以我們的受託代理人及受寄人身分持有貨物，並應將貨物與您自己的貨物分開存放。.
8.4 You agree to immediately notify us of any matter from time to time affecting our title to the Goods and shall provide us with any information relating to the Goods as we may require from time to time.
8.5 Until such time as the property in the Goods passes to you (and provided the Goods are still in existence and have not been resold), we shall be entitled at any time to demand you deliver up the Goods to us, and in the event of non-compliance, we reserve our right to take legal action for the delivery of the Goods and to seek damages and all other costs, including but not limited to legal fees.
8.6 You shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain our property, but if you do so, all moneys owing by you to us shall (without prejudice to any other right or remedy) forthwith become due and payable.
8.7 If the provisions in this Clause 8 are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this clause, and you shall take all steps necessary to give effect to the same.
8.8 You shall indemnify us against all losses, damages, costs, expenses and legal fees incurred by us in connection with the assertion and enforcement of our rights under this clause.
9. Termination
9.1 You may terminate the Contract before we dispatch the Goods, by written notice to us through our Contact Us page at https://lumin-astra.com/contact/. If the Goods have already been dispatched, you may not terminate the Contract but may only return the Goods in accordance with Clause 7 of these Conditions.
9.2 Without prejudice to any other right of termination elsewhere in these Conditions, we may stop any Goods in transit, suspend further delivery to you and/or terminate the Contract with immediate effect by notice to you on or at any time after the occurrence of any of the following events:
9.2.1 The Goods under the Contract being unavailable for any reason; and/or
9.2.2 The Goods under the Contract having been mispriced on the Website.
10. Warranties and Remedies
10.1 Save for as expressly provided in these Conditions, all other warranty conditions or terms, including those implied by statute or common law, are excluded to the fullest extent permitted by law.
10.2 Subject to this Clause 10, we warrant that the Goods will correspond with their specification at the time of delivery, and agree to remedy any non-conformity therein for a period of 12 months commencing from the date on which the Goods are delivered or deemed to be delivered (“Warranty Period”). Where you are dealing as a consumer, we further give to you such implied warranties as cannot be excluded by law.
10.3 Our above warranty concerning the Goods is given subject to the following conditions:
10.3.1 No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Goods supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to us.
10.3.2 Any description given of the Goods is given by way of identification only and the use of such description shall not constitute a sale by description.
10.3.3 We bind ourselves only to deliver Goods in accordance with the general description under which they were sold. We do not give any warranty as to the quality, state, condition or fitness of the Goods beyond the express warranty in Clause 10.2.
10.3.4 We shall be under no liability for the following measures and actions taken by you or third parties and the consequences thereof: improper remedy of defects, alteration of the Goods without our prior agreement, addition and insertion of parts, in particular of spare parts which do not come from us.
10.3.5 We shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by you or third parties, fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, failure to follow our instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.
10.3.6 We are not liable for any loss, damage or liability of any kind suffered by any third party directly or indirectly caused by repairs or remedial work carried out without our prior written approval, and you shall indemnify us against each loss, liability and cost arising out of such claims.
10.3.7 We shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid in cleared funds by the due date for payment.
10.3.8 We shall be under no liability whatsoever in respect of any defect in the Goods arising after the expiry of the Warranty Period.
10.4 Where there is any defect in the quality or condition of the Goods, or where the Goods fail to correspond with specification, you may apply to return the defective and/or damaged Goods to us in exchange for a replacement or a refund in accordance with our Return Policy and Clause 7 of these Conditions.
10.5 As an alternative to returning faulty or damaged Goods in exchange for refund or replacement under Clause 7, you may request a repair of such Goods. We are entitled to accept or reject such request at our own discretion. Such request shall be irrevocable upon our acceptance, and the non-conforming Goods (or part thereof) will be repaired as originally ordered. You may not later elect for a return under Clause 7 once we have accepted such request.
10.6 Where the Goods have not been repaired within a reasonable time, despite a written warning from you, you shall be entitled to a reduction of the price in proportion to the reduced value of the Goods, provided that under no circumstance shall such reduction exceed 15% of the price of the affected Goods. In lieu of repair, we may, at our sole discretion, grant such a reduction to you. Upon a repair or price reduction being made as aforesaid, you shall have no further claim against us.
10.7 When we have provided replacement Goods or given you a refund, the non-conforming Goods (or parts thereof) shall become our property.
11. Liability
11.1 In no event shall we be liable for loss of profit or goodwill, loss of production or revenue, or any type of special, indirect or consequential loss whatsoever (including loss or damage suffered by you as a result of an action brought by a third party) even if such loss were reasonably foreseeable or if we had been advised of the possibility of incurring the same.
11.2 The remedies set out in Clause 10 are your sole and exclusive remedies for non-conformity of or defects in the Goods, and our liability for the same shall be limited in the manner specified in Clause 10.
11.3 Notwithstanding any other provision of these Conditions, our maximum cumulative liability to you or to any other party for all losses under, arising out of or relating to the sale of Goods under each Contract, shall not exceed the sums that you paid to us under such Contract.
11.4 If a number of events give rise substantially to the same loss, they shall be regarded as giving rise to only one claim under these Conditions.
11.5 No action shall be brought against us later than 12 months after the date you became aware of the circumstances giving rise to a claim or the date when you ought reasonably to have become aware, and in any event, no later than 12 months after the end of the Warranty Period.
12. General
12.1 We shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Website’s contents if this is due, in whole or in part, directly or indirectly, to an event or failure which is beyond our reasonable control.
12.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed, if to us, to our registered office or principal place of business, and if to you, to the address or email address provided in your order.
12.3 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of International Commercial Terms published by the International Chamber of Commerce shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.
12.4 No waiver by us of any breach of the Contract shall be considered as a waiver of any subsequent breach of the same or any other provision. Further, our failure to enforce these Conditions shall not constitute a waiver of these terms, and such failure shall not affect our right later to enforce these Conditions.
12.5 If any provision of these Conditions is held by any competent authority to be illegal, invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
12.6 No person who is not a party to the Contract (including any employee, officer, agent, representative or sub-contractor of either party) shall have any right to enforce any terms of the Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties.
12.7 These Terms and any contract between you and LUMINASTRA LTD are governed by the laws of England and Wales.
12.8 We shall be entitled to commence court legal proceedings for the purposes of protecting our intellectual property rights and confidential information or for a breach or non-performance by means of injunctive or other equitable relief.
12.9 We may, through the Website or by such other method of notification as we may designate, vary these Conditions. Such variation shall take effect on the date we specify through the above means. If you continue to use the Website after such a date, you are deemed to have accepted such variation. If you do not accept the variation, you must stop accessing or using the Website and terminate these Terms and Conditions of Sale.
12.10 Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.
12.11 In the event that these Conditions are executed or translated in any language other than English (“Foreign Language Version”), the English language version of these Conditions shall govern and shall take precedence over the Foreign Language Version.
12.12 These Conditions shall constitute the entire agreement between you and us relating to the subject matter hereof and supersede and replace in full all prior understandings, communications and agreements with respect to the subject matter hereof.
12.13 We reserve the right to delegate or subcontract the performance of any of our functions in connection with the performance of our obligations under these Conditions and reserve the right to use any service providers, subcontractors and/or agents on such terms as we deem appropriate.